Terms and condition

1. Definitions

Website – Refers to OccasionPlanner.in and all related services.

User – Any person or organization using our website or booking services.

Services – Event planning, decoration, and celebration packages provided by Occasion Planner.

2. Eligibility & Acceptance

By using our website or booking our services, you:

• Confirm that you are at least 18 years old or have parental/guardian consent.
  
• Agree to comply with our Terms & Conditions and all applicable laws.
  
• Understand that Occasion Planner may update these terms at any time without prior notice.

3. Services Provided

Occasion Planner specializes in:

• Party Decorations (Birthdays, Baby Showers, Weddings, Theme Parties, Proposal Decor, Ceremony Backdrops)
  
• Kids Celebrations (DIY activities, rides, games, and entertainment shows)

We reserve the right to modify, add, or discontinue services at any time without prior notice.

4. User Responsibilities

Users agree to:

• Provide accurate booking details at the time of reservation.
  
• Keep their account and payment details secure.
  
• Use our services for lawful and genuine purposes only.
  
• Notify us immediately in case of any unauthorized account activity.

5. Payments

• Payments must be made as per the instructions during booking.
  
• We accept multiple payment modes (UPI, debit/credit cards, online transfers, etc.).
  
• All payments are non-refundable, except as covered under our Refund & Cancellation Policy.

6. Cancellations & Refunds:

All cancellations, refunds, and rescheduling requests are subject to our Return & Refund Policy

Please review it carefully before confirming your booking.

7. Client Responsibilities

To ensure smooth execution of your event, the client agrees to:

• Provide accurate event details (venue, time, number of guests, special requests).
  
• Obtain necessary permissions for venues, sound systems, and local regulations if applicable.
  
• ensure the safety of children and guests, especially during activities and rides.
  
• Avoid damage to our equipment, decorations, or rented props.

8. Intellectual Property

• All content, images, designs, and branding on our website and marketing materials remain the intellectual property of Occasion Planner.
  
• Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

Occasion Planner is not responsible for delays or cancellations caused by:

• Natural disasters, extreme weather, or government restrictions
  
• Venue-related issues or last-minute client changes
  
• Acts beyond our reasonable control

Maximum liability is limited to the amount paid for the specific service.

10. Indemnification

By booking with us, you agree to protect and indemnify Occasion Planner, its team, and affiliates against any claims, damages, or losses arising from misuse of our website or violation of these Terms.

11. Third-Party Vendors

• In some events, we may collaborate with third-party vendors (catering, lights, rides, entertainment).
  
• While we coordinate and supervise, we are not responsible for third-party negligence.

12. Governing Law

These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of the courts in Hooghly,West Bengal, India.

13. Modifications to Terms

We may update or modify these Terms & Conditions at any time.
All changes will be effective immediately upon posting on our website.

14. Contact Us

If you have any questions about these Terms & Conditions, contact us:

Email: info@occasionplanner.in
Phone: +916291802120
Address: 27/71 K.L. GOSWAMI SARANI Serampore M Mahesh-1 Hooghly West Bengal 712202